Sunwing Airlines: Travellers left stranded

Various flights, such as at the very least 10 departing from Toronto’s Pearson Intercontinental Airport, have been delayed due to a specialized problem impacting Sunwing Airlines.

In a assertion, the airline explained the flight delays ended up the consequence of a network-large technique situation that has impacted look at-in and boarding.

The complex challenge is impacting various carriers globally, the airline explained.

“We sincerely regret the impact this is acquiring on our customers’ journey programs and are working diligently with our technological know-how service provider to take care of the concern as quickly as probable so that standard flight operations can resume,” a spokesperson for Sunwing claimed in a assertion Monday.

“Best makes an attempt are becoming created to notify travellers of the impression to their flights where by doable, and we strongly motivate all clients with departing flights around the future day to test their flight standing right before heading to the airport.”

The site for Sunwing lists several hours-prolonged delays, with morning flights rescheduled for the afternoon and afternoon flights pushed to the night.

For case in point, a 6 a.m. flight from Toronto to Cuba will now be departing all-around 1 p.m.

A single traveller, who was scheduled to fly to Aruba early this morning, instructed CP24 that his flight has now been delayed from 6:15 a.m. right until 2 p.m.

But he mentioned that it is unclear whether it will basically acquire off

“Stress. That is the phrase, anxiety. I am trying to de-tension, and you know this does not help,” the guy said. “Lineups everywhere. But you know it is just just one of individuals issues and you have to have very same patience.”

HUNDREDS STRANDED IN CANCUN

Natalie Hansen was intended to fly from Cancun to Toronto on Sunday afternoon, but 20 minutes immediately after they commenced boarding, she stated travellers have been advised the laptop was not doing work.

“We waited in the airport with the other Sunwing flights for the rest of the afternoon and evening,” she mentioned in an e-mail to CTV Information Toronto Monday afternoon. “The boards within the terminal hardly ever altered flight times having said that, on event, Sunwing’s web-site would write-up a new flight time, each two to three hrs.”

“The reps on the ground would just repeat this info and has no notion what was heading on.”

Hansen, together with what she claims were being hundreds of other travellers, have been ultimately told their flight experienced been cancelled. They were being shuttled to a vacation resort to shell out the night.

As of 1 p.m. on Monday, the group was nevertheless in the foyer of that resort.

“We have been just informed another bus would appear in an hour.”

The past conversation Hansen acquired from Sunwing was at about 1 a.m Monday early morning.

Other travellers took to social media to complain about the lack of conversation, with just one particular person declaring their flight has been delayed by 20 several hours.

Sunwing has not supplied a timeline for when the difficulty will be fixed. Clients with a departing flight above the subsequent 12 to 24 hours must look at their flight status, the airline urged.
