NSW govt ChildStory IT system goes mobile – Software

The NSW Department of Communities and Justice has released a cell app for child security caseworkers to accessibility and input information and facts into its ChildStory technique on-the-fly.

The app – essentially a modified edition of the desktop-edition – was released on Wednesday after far more than 6 months of style, improvement and testing.

It will come as deal with-to-deal with caseworker visits to at-hazard kids continues to climb, with a 62 p.c increase claimed by the department around the previous ten years.

The app is intended to enable caseworkers to commit far more time in the industry by giving them with accessibility to customer information and facts in the Salesforce-centered ChildStory technique.

Caseworkers will also be in a position to use the app to update information and upload data files devoid of returning to their desks, as perfectly as to share digital protection options with households promptly.

Households, communities and disability products and services minister Gareth Ward mentioned the app would make sure caseworkers have critical information and facts technological innovation anyplace, whenever.

“This Australian-initially app will offer caseworkers with authentic-time accessibility to essential information and facts, enabling speedier responses and greater results for vulnerable young ones,” he mentioned.

“ChildStory Mobile will save time, lessen paperwork and strengthen products and services and support supplied to vulnerable kids and households across NSW.”

ChildStory changed the state’s legacy child security out-out-dwelling technique, the crucial information and facts and directory technique (Little ones), in December 2017.

It was originally fulfilled with issues from caseworkers because of to difficulties with the system’s stability and a elaborate details migration, which also delayed its launch by several months.

In accordance to a problem on discover from past year’s budget estimates, the department has ongoing to make “incremental enhancements” to the technique since it went stay.

The full value of ChildStory, which include style, testing, implementation and instruction, sits at $131 million, whilst the department has ongoing to obtain revenue to run the technique.