IT Leader Profile: Upgrading ERP During a Pandemic

Jeffrey Cuebas

Mukul Agrawal serves as world wide head of ERP and IT products and services at Vistaprint. Here is a look at what he is carried out and what he has been working on lately.

Technological innovation and enterprise acumen are a widespread thread among IT leaders throughout all styles of companies. But how they implement individuals technologies and enterprise processes can be as specific as the enterprise or the human being. This is 1 of an occasional series of IT leader profiles that requires a nearer look at the people guiding IT and the tasks they are working on suitable now.

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The world wide head of ERP and IT products and services at Vistaprint, Cimpress United states of america, Inc. Mukul Agrawal has been climbing the company ladder at the enterprise for eight years. Here is a look at his do the job and his existing focus for this enterprise card and tailor made printing enterprise, section of the Cimpress holding corporation that features extra than a dozen other customization brand names.

Mukul Agrawal

Explain your approach

The technological know-how approach I’m top at Vistaprint is structured into three incredibly significant pillars: technological know-how, people and approach. The technological know-how pillar is targeted on creating a system for a present day period that equips our enterprise associates with the resources they require to push benefit for their prospects. Several IT leaders are typically challenged in this regard, primarily when IT and the enterprise run in silos or when the enterprise is just not enabled to choose total edge of the technological know-how resources at their disposal. This section of our approach is targeted on creating this cohesive romance among IT and the enterprise, 1 that allows the enterprise to make critical conclusions that aid in the vicinity of- and long-term objectives.

The 2nd factor of our approach is targeted on people. Employee engagement is a critical driver of constructive cultures and enterprise performance. Your staff members will have to see that you’re invested in their occupations, development and engagement as they aid your mission. Our people have served Vistaprint turn out to be the superior-expansion enterprise that it is these days, and we reached this stage by supplying expansion opportunities for our staff members and a distinct sense of objective in our enterprise mission. 

The very last component is all about approach, analyzing when and the place we can simplify, streamline and increase. Are there avoidable silos that we can take out leveraging technological know-how? Can we make the approach of recruitment or economic reporting a lot easier for our staff members with an integrated system? This is a significant section of our general technological know-how approach and will go on to be critical as we mature additional as a enterprise.

To start with work

I acquired my to start with work 20 years back, encouraging a tiny enterprise in India mature their enterprise by pinpointing and engaging the suitable markets, prospects and locations. This expertise served shape how I strategy my existing role mainly because I was capable to aid a wide range of functions and get expertise forming enterprise tactics. It also served that I experienced the option to meet and do the job with people with various personalities, views and ways to innovation.

Most significant lesson you learned from your mentor/a teacher/a boss

I have experienced the privilege to do the job with a number of excellent mentors in my profession that gave me the guidance on how to make superior-doing teams that are empowered to push good results without micromanaging. Persons will have to be authorized to mature in their roles and there are normally extra than a several techniques to get a work carried out.

The crimson thread in the guidance I have acquired from mentors more than the years is that entrusting your teams with autonomy and flexibility can have long lasting impacts on your corporation and push extraordinary benefit creation. Belief and accountability are some of the best working ideas for leaders to instill with their teams.

Most important obstacle for IT corporations these days

Holding up with the pace of innovation going on daily (and even hourly). If COVID-19 has taught leaders anything, it is that electronic transformation is an ongoing approach that will have to be prioritized and, at moments, accelerated to establishing resilience and produce opportunities to mature.

Innovation is critical to establishing and preserving a aggressive edge, and there is no such point as “I’m carried out with innovation for this yr.” For this cause, benefit stream-based funding products are turning into extra and extra effective in comparison to conventional project-based funding products.

Moreover, IT leaders will have to be capable to respond to how every expense will make their enterprise far better and enable expansion for years to appear. With the acceleration of cloud and vertical field alternatives, IT leaders will be anticipated extra than ever to continually monitor the most current innovations coming to the current market and establish the place it tends to make sense to activate.

Image: totojang1977 -

Impression: totojang1977 –

Massive project you are working on

We’re targeted on two substantial attempts suitable now: acknowledging the benefit of the SAP S/4HANA implementation we just led and optimizing our information corporation in a way that tends to make investigation easy for the enterprise. We just carried out SAP S/4HANA and are concentrating on benefit creation throughout finance, analytics, production and supply chain. We’ve presently witnessed early return on this project and now we are driving abilities working with the option that we could not do ahead of, such as superior warehouse administration. The 2nd energy revolves around information lakes — publishing our information so the enterprise has extra actual-time entry to insights and self-provider control.

Most important accomplishment of 2019/2020

The 1 I’m most happy of is Vistaprint’s effective, world wide implementation of SAP S/4HANA throughout COVID-19. We built the strategic choice to put into action SAP S/4HANA as the spine of our electronic transformation journey and cloud approach. What tends to make this impressive is that we efficiently carried out the option in a incredibly brief period of 7 months, taking care of the output cutover, stabilization, and modifications with a staff of one hundred twenty-additionally associates and enterprise associates — and all whilst working remotely. There is a massive false impression suitable now that substantial enterprise tasks won’t be able to be effective in this distant do the job environment. In fact, all it requires is collaboration and associates with expertise providing digital implementations. Many thanks to SAP S/4HANA, we’ve optimized our ERP landscape and are now capable to go on driving new innovations throughout our corporation.

Very best e book or on the internet program you endorse

Convert the Ship Around by David Marquet. It tells the tale of how Captain David Marquet efficiently transformed the USS Santa Fe from the worst-doing submarine to the best of the fleet in less than a yr. He presents a various strategy to management. His “leader-leader” product is fascinating.

Guidance for newbies or mid-profession IT execs

To start with, center every little thing you do and the tasks you guide as an IT qualified with the customer’s expertise at the main. Place yourselves in the end user’s shoes and do not make assumptions about characteristics and abilities that you believe the shopper will react positively to. Contain opinions loops and don’t forget that your target is to produce viable solutions that you can iterate additional, not ideal alternatives. 2nd, examine any and all opportunities to extend your encounters throughout the enterprise. Choose on responsibilities throughout supply chain, finance, functions and extra that give you extra views.

Appealing or exceptional hobby

Cooking! I discover it offers me an option to retain studying, unwind, experiment with various cuisines and make scrumptious food items.

Something else you want to share

Just an observation pertaining to working in this new environment. Especially for IT leaders, one hundred% distant do the job environments are a obstacle, but they can be carried out incredibly nicely if you have the suitable technological know-how approach in place and the suitable mindset with regard to society. You can deploy collaboration resources to enable your teams coordinate but it’s considerably extra about a constructive, staff-based society. Micromanaging is not a society. For illustration, continually subsequent up with your teams on the place a certain ticket is won’t enable performance in reality, it finally hurts retention and morale. Aim on open communication, discover techniques to optimize your collaboration (e.g. staff conferences previously in the day) and supply flexibility to your staff on how to get the work carried out.

Read through extra in this article:

CIO Profile: T-Mobile’s Cody Sanford

Establish vs. Get: Cimpress Chooses The two

The Condition of Chatbots: Pandemic Version

Information Science: How the Pandemic Has Impacted ten Well known Positions

Jessica Davis has spent a profession masking the intersection of enterprise and technological know-how at titles together with IDG’s Infoworld, Ziff Davis Enterprise’s eWeek and Channel Insider, and Penton Technology’s MSPmentor. She’s passionate about the useful use of enterprise intelligence, … Watch Complete Bio

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