Bupa A/NZ has undergone a important security transformation plan that touched all security domains and was component of a international functionality uplift pursued by the overall health insurer.
Head of cyber security Jonathan Milton advised ServiceNow’s Expertise 2021 convention that the business embarked on the transformation in 2019, and has had new devices bedded down for concerning 6 and 12 months.
“Our security transformation was seriously on the lookout to mature our security posture across our ‘identify’, ‘protect’, ‘detect’, ‘recover’ and ‘respond’ security domains,” Milton said.
“By investing in our men and women, our approach and our technological innovation abilities, we sought to elevate the waterline of our capability to handle these threats in line with our chance appetite.”
Milton was the director of the A/NZ transformation prior to his recent role.
He said the transformation impacted all features of IT security at Bupa, like chance management, facts decline prevention, intrusion detection and prevention, vulnerability management (which Bupa phone calls ‘cyber hygiene’), SIEM, swift response and forensics, recovery abilities.
Along with the deployment of new technological innovation platforms, the transformation was accompanied by a sizeable change plan, specifically all over stakeholder engagement.
This aimed to recognize the requires of unique stakeholder groups, from the board and executives to small business units, and to support all those groups in minimizing their personal chance profiles.
“That seriously aided us get a seat at the desk when we’re chatting about closing all those front doorways and obtaining that cyber hygiene to a little something inside chance appetite,” Milton said.
On the technological innovation front, Bupa deployed vulnerability response and security incident response modules from ServiceNow, as very well as Tenable products.
Milton said deploying ServiceNow modules was witnessed as attractive mainly because they could be integrated with and “talk to the rest of the technological innovation estate and security platforms” in the company’s atmosphere.
It currently applied Assistance Now for IT services management and configuration management, and
“It was also [about] the products that ServiceNow indicated that they would have integrations and APIs with across our security system,” Milton said.
Milton said that the ServiceNow vulnerability response and incident response modules are also accumulating “data points for us to recognize the method so that we can then constantly improve” it.
He additional that the uplift had enabled Bupa to mitigate the menace of malicious or accidental compromise to customer facts or disruption to services delivery.